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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gambling services offered under the brand "Nalu Casino" on the Nalu Casino version of the Website available at nelucasino.com ("Website"). By registering an account or otherwise using the Website, you agree to be bound by these Terms, as updated from time to time. These Terms are effective from 20 January 2026.

If you do not agree to these Terms, you must not create an account, deposit funds, place any bets, or otherwise use the gambling services provided via nelucasino.com.

Definitions

Key Terms

  • Operator: Famagousta B.V., a private limited company (B.V.) incorporated under the laws of Curaçao with company registration number 152449, holding an Antillephone N.V. online gambling sub-license number 8048/JAZ. Famagousta B.V. is the operator of the Nalu Casino brand and of the Nalu Casino version of the Website at nelucasino.com.
  • Payment Processor: Fandonia Ltd, a limited company incorporated in Cyprus, which processes certain payment transactions (including card payments) on behalf of the Operator. Your bank statements may show descriptors other than "Nalu Casino" (for example, as reported by players, descriptors such as "TechnoGadget Ltd" or "Lagos Marketing" may appear).
  • Website: The online platform operated under the brand Nalu Casino at nelucasino.com, including the Nalu Casino version and all associated pages, templates and subpages (such as the Terms and Conditions, Privacy Policy and KYC Policy).
  • Nalu Casino: The United Kingdom - targeted configuration and presentation of the Nalu Casino services on nelucasino.com. References to Nalu Casino are always references to the services as made available via nelucasino.com and do not refer to any separate or locally licensed UK operator.
  • User or Player: Any natural person who accesses the Website, registers an account, deposits funds, places bets, or otherwise uses any gambling or related services offered through nelucasino.com.
  • Account: A personal, non-transferable player account opened by a User with the Operator via the Website, used to access games, hold funds, and participate in promotions.
  • Bet or Wager: Any amount of real money (or, where expressly allowed, bonus funds) staked by a Player on a game or event offered on the Website, in accordance with these Terms and the rules of the relevant game.
  • Game(s): Any casino game, slot, table game, live casino game, or other gambling product made available on the Website, including any game supplied by third-party software providers.
  • Bonus: Any promotion, incentive, reward, free spin, cashback, match bonus, loyalty reward or similar benefit credited to a Player's Account subject to specific terms, including wagering requirements and time limits.
  • Bonus Funds: Funds credited as part of a Bonus (including winnings generated from Bonus play until wagering requirements are fulfilled), which may be subject to restrictions and are not the same as withdrawable cash funds.
  • Wagering Requirements: The number of times a Bonus amount and/or associated winnings must be wagered before the Bonus Funds and/or winnings become withdrawable, as specified in the applicable promotion.
  • KYC (Know Your Customer): Identity verification and due diligence procedures carried out by the Operator in accordance with its KYC and AML policies and applicable law, as further detailed on the Website (for example at https://nelucasino.com/templates/company/kyc_policy).
  • Responsible Gambling Tools: Limits, self-exclusion options and other features that may be provided on the Website to help Players manage their gambling behaviour (where offered and available in your location).
  • Restricted Jurisdiction: Any country or territory where online gambling, or the use of the Website, is illegal or prohibited by local law, or where the Operator chooses not to offer services, which may include the United Kingdom for regulatory reasons.
  • Business Day: Any day that is not a Saturday, Sunday or official public holiday in Curaçao, unless otherwise specified.

Account Registration

Eligibility and Age Verification

  • Minimum age: You must be at least 18 years old (or the higher minimum legal age for gambling in your country of residence) to create an Account and use the gambling services on nelucasino.com.
  • Legal capacity: By registering, you confirm that you have the legal capacity to enter into binding agreements and that you are acting on your own behalf, not on behalf of any third party.
  • Local law responsibility: It is your sole responsibility to ensure that your use of the Website is legal in your jurisdiction. The Operator does not hold a licence from the UK Gambling Commission. If you are located in the United Kingdom or another Restricted Jurisdiction, you use the Website entirely at your own risk, and you may not have access to local regulatory protections or dispute resolution bodies such as the UKGC or IBAS.

Account Creation Process

  1. Registration: To open an Account, you must complete the online registration form, providing accurate and complete information including your full name, date of birth, country of residence, email address, and any other details requested.
  2. Email verification: You may be required to verify your email address by following a link sent to you. The Operator may not permit gameplay, deposits, or withdrawals until your email address is verified.
  3. KYC and AML checks: At registration or at any later time, the Operator may require you to complete KYC procedures in line with its KYC/AML Policy (see, for example, https://nelucasino.com/templates/company/kyc_policy). This may include providing:
    • Government-issued photo identification (e.g. passport, ID card, driving licence);
    • Proof of address (e.g. utility bill or bank statement);
    • Proof of payment method ownership (e.g. copy of card with sensitive details obscured, or e-wallet screenshot);
    • Selfie photographs or video verification meeting strict photo requirements as detailed in the KYC policy.
  4. Verification timing: The Operator may suspend deposits, gameplay, and/or withdrawals until verification is completed to its satisfaction. In some cases, winnings and withdrawals can be delayed or cancelled if you fail to provide requested documentation.

User Obligations and Account Management

  • Accuracy of data: You must ensure that all information you provide is truthful, complete and up to date. You must promptly update your Account details if they change. Providing false or misleading information may result in suspension or closure of your Account and forfeiture of funds, subject to applicable law.
  • One account rule: You may only hold one Account with the Operator for the Website. Multiple accounts, including those created using different emails or aliases, are strictly prohibited and may be treated as bonus abuse or fraud.
  • Password and security: You are responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your Account will be deemed to have been performed by you. You must:
    • Keep your password secret and secure;
    • Not share your Account details with any third party;
    • Notify the Operator immediately if you suspect any unauthorised access.
  • Location and device: You must not use VPNs, proxies, or other technologies to disguise your location or identity. The Operator may use technical measures to detect location and may restrict or close Accounts where misuse is suspected.
  • Self-exclusion and limits: Where available, you may set deposit, loss or wagering limits and/or request self-exclusion using tools on the Website or by contacting customer support. Details of available tools and their effect are described on the Website and may differ by jurisdiction.

Account Closure and Dormancy

  • Voluntary closure: You may request closure of your Account at any time by contacting customer support. Closure will take effect following completion of any pending transactions and subject to KYC/AML checks.
  • Dormant accounts: If you do not log in or use your Account for a prolonged period, the Operator may treat the Account as dormant and may apply dormancy rules and fees as described on the Website, subject to applicable law.
  • Grey market note for UK players: As the Operator is licensed in Curaçao and not by the UKGC, any Account operated from the United Kingdom is maintained on a grey-market basis. You may not have access to UK statutory dispute resolution schemes. You should consider this risk before registering or using your Account.

Betting & Gameplay Rules

General Rules of Play

  • Game rules: Each Game offered on the Website is governed by its own rules, paytables and instructions, provided either directly within the game interface or on related game information pages. By placing a Bet, you confirm that you understand and accept these rules.
  • Random number generators: For applicable Games (e.g. slots, certain table games), outcomes are determined by certified random number generators (RNGs) supplied by the Operator or its third-party providers. The Operator undertakes to use RNGs that are intended to ensure fairness but does not guarantee error-free operation.
  • Availability: The Operator may add, remove, suspend or modify Games at any time, with or without prior notice, including for technical, security, commercial or regulatory reasons.

Placing Bets

  1. Funding your Account: You must have sufficient cleared funds in your Account balance to place a Bet. Bets placed with insufficient funds will not be accepted or may be voided.
  2. Minimum and maximum stakes: Each Game or table has minimum and maximum bet limits shown in the game interface. The Operator may adjust these limits at any time.
  3. Bet confirmation: A Bet is considered placed and accepted once it is registered on the Operator's servers and appears in your game or transaction history. A confirmation message or game animation is usually displayed when a Bet is successfully placed.
  4. Currency: Bets are placed in the currency supported by your Account (e.g. EUR, GBP, or another currency listed during registration). If you deposit or withdraw in a different currency, conversion rules and fees may apply as described in the Payments & Withdrawals section.

Bet Cancellation and Errors

  • Player-initiated cancellation: Once a Bet has been placed and accepted, it cannot usually be cancelled or changed by you. For certain products or pre-match bets (if offered), cancellation may be possible only if expressly indicated in the interface.
  • Obvious errors and malfunctions: If a Bet is accepted at clearly incorrect odds, paytables, game conditions, or is caused by a technical or human error (a "palpable error"), the Operator may void the Bet and return the original stake to you, or settle the Bet at the correct terms that should have applied. In case of malfunction of a Game, all Bets and payouts affected by the malfunction may be voided and the original stakes returned.
  • Disconnection: If you are disconnected during a Game, the outcome as recorded on the Operator's systems will stand. In many Games, the game round will continue in your absence, and the result will be applied to your Account when you reconnect.

Live Casino and Chat Conduct

  • Respectful behaviour: When using live casino games or any chat functionality on the Website, you must always behave respectfully towards dealers, staff and other players. You must not:
    • Use offensive, discriminatory, threatening or harassing language;
    • Promote illegal activities or share harmful content;
    • Advertise other websites, brands or services.
  • Fraud and collusion: You must not:
    • Collude with other players or third parties to gain an unfair advantage;
    • Use bots, automated tools, scripts, or AI to play Games;
    • Exploit software bugs, latency or any loophole in Games or bonuses.
    The Operator may void Bets, withhold winnings, and suspend or terminate Accounts where fraud, collusion or other prohibited behaviour is suspected, subject to applicable law and these Terms.
  • Recording and streaming: You may not record, broadcast, or otherwise publicly share audio or video from live casino tables or other players without appropriate permissions and subject to applicable law and privacy rules.

Responsible Gambling

  • Risk warning: Gambling involves financial risk and may lead to loss of money. You should not gamble more than you can afford to lose and should seek help if gambling is causing you financial, social or mental health harm.
  • Tools and support: Where available, the Website may offer responsible gambling tools (such as limits or self-exclusion) and links to external support organisations. As the Operator is licensed in Curaçao and operates in the UK grey market, local UK responsible gambling schemes and tools mandated by UKGC may not apply.

Bonus Terms

General Principles

  • Separate bonus terms: Each Bonus or promotion on nelucasino.com is subject to these Terms and to specific promotional rules published on the relevant offer page. In case of conflict, the specific promotional terms prevail over these general Bonus Terms, to the extent permitted by law.
  • Eligibility: Bonuses may be restricted by country, currency, payment method, or player profile. The Operator may refuse or withdraw a Bonus if you do not meet eligibility criteria or if it suspects abuse.
  • One bonus per player: Unless expressly stated otherwise, Bonuses are limited to one per person, household, IP address, device, payment method, or other unique identifier.

Bonus Activation and Wagering Requirements

  1. Activation: A Bonus may be activated automatically upon deposit, via bonus code, or by opting in on the Website. Activation methods and qualifying criteria (such as minimum deposit) are set out in the specific offer.
  2. Wagering requirements: Unless stated otherwise, Bonuses and any winnings generated from Bonus Funds are subject to wagering requirements. The promotional page will state:
    • The wagering multiple (for example, 35x Bonus amount, 35x deposit + bonus, or another multiple);
    • The Games that count towards wagering and their individual contribution percentages; and
    • Any maximum bet per spin/round allowed while a Bonus is active.
    Until wagering is completed, Bonus Funds and associated winnings may be locked and not withdrawable.
  3. Timeframes: Bonuses are typically valid for a limited period (for example, 7 - 30 days) from the time they are credited unless otherwise indicated. If wagering is not completed within the stated timeframe, the Bonus and any associated winnings may be forfeited. All references to validity periods in promotions published or updated in 2026 must be read together with the specific dates and times stated in the relevant offer.

Prohibited Games and Actions

  • Excluded games: Certain Games or categories of Games may be excluded from wagering or may contribute only partially (for example, some table games, live casino games, or low-risk betting strategies). Exclusions or reduced contributions will be listed in the relevant bonus rules (for example, as referenced in clause 14 of the Operator's internal bonus terms templates).
  • Bonus abuse: The following behaviours may be considered bonus abuse, and may result in cancellation of Bonuses and confiscation of winnings, subject to applicable law:
    • Using multiple Accounts or collaborating with others to claim the same Bonus multiple times;
    • Placing large bets that significantly reduce wagering requirements with limited risk (e.g. betting on both outcomes of a game or using "hedging" strategies);
    • Delaying game rounds or free spins to use them after wagering has been met or after a new Bonus is activated;
    • Depositing, receiving a Bonus, and then withdrawing most of the deposit while only wagering the Bonus.
  • Irregular play: If the Operator reasonably believes that you have engaged in irregular playing patterns, it may remove Bonus Funds and associated winnings and revert your balance to the pre-bonus state, to the extent permitted by law.

Combining Promotions and Cashouts

  • Stacking limitations: Unless expressly permitted, you may not combine multiple active Bonuses simultaneously. In general, only one active Bonus may be in play at a time, and new Bonuses may only be claimed once the existing Bonus is fully wagered, forfeited, or expired.
  • Withdrawal before completion: If you request a withdrawal before meeting wagering requirements, the Operator may:
    • Cancel the active Bonus and any associated winnings;
    • Process the withdrawal of your remaining cash balance only; or
    • Apply other measures as specified in the specific bonus rules.
  • Bonus changes: The Operator may modify or withdraw Bonuses or promotions at any time, provided that changes do not adversely affect Bonuses already accepted by you, except as necessary for legal or regulatory reasons. Any modifications will be reflected in the relevant promotional pages on nelucasino.com.

Payments & Withdrawals

Deposit Methods and Processing

  • Payment methods: The Website may support deposits via:
    • Debit and credit cards processed by Fandonia Ltd or other payment service providers;
    • E-wallets and online payment services (where available);
    • Bank transfers; and
    • Cryptocurrencies (where expressly supported and permitted by law).
    The availability of specific methods depends on your country, currency and other factors.
  • Payment descriptors: As noted in player reports, card deposits may appear on your bank statement under descriptors such as "TechnoGadget Ltd" or "Lagos Marketing" or under the name of a payment intermediary rather than "Nalu Casino" or "nelucasino.com". This can make transaction identification more complex in the event of disputes with your bank.
  • Fees: The Operator may not charge deposit fees, but your bank, card issuer or payment provider may apply its own fees or exchange rates. Any Operator-imposed fees will be disclosed on the deposit page.
  • Processing times: Deposits are usually processed instantly but may be delayed for technical or security reasons. The Operator is not responsible for delays caused by payment providers or banking systems.

Withdrawals and Limits

  1. Withdrawal requests: You may request withdrawals from your Account using methods made available in the cashier section, subject to:
    • Completion of KYC/AML verification to the Operator's satisfaction;
    • Meeting any applicable wagering requirements for Bonuses; and
    • Compliance with these Terms and any regulatory obligations.
  2. Withdrawal limits: Operational policies indicate a daily withdrawal limit of approximately €1,000 (or equivalent in your Account currency) applied on a rolling 24-hour basis measured from the time of the last approved payout, not by calendar day. For example, if a withdrawal is approved at 23:00, a new withdrawal request at 00:01 may be rejected if it exceeds the rolling 24-hour limit. Higher limits may be considered for VIP players or specific circumstances at the Operator's discretion.
  3. Processing times: Withdrawal processing times depend on internal checks and the chosen payment method. Internal review may take several Business Days. Once processed, additional time may be required by your bank or payment provider. Cryptocurrencies may be subject to network confirmation times and volatility.
  4. Source of funds: Where required, you must provide evidence of the lawful source of your funds. The Operator may refuse withdrawals or temporarily freeze your Account if it cannot verify the source of funds or suspects money laundering or other illegal activity.

Currency, Conversion and Crypto

  • Account currency: Your Account may be maintained in EUR, GBP or another supported currency. Deposits in a different currency may be converted at prevailing rates determined by the Operator or the payment provider, and conversion fees may apply.
  • Crypto risks: Where cryptocurrencies are accepted, you acknowledge that:
    • The value of cryptocurrencies is highly volatile;
    • Conversions between crypto and fiat or other currencies involve market risk and fees; and
    • Transfers may be irreversible and subject to network congestion or technical issues.

Refunds, Chargebacks and Bonus Funds

  • Refund policy: Deposits are generally non-refundable once used for gameplay. In exceptional circumstances (such as clear technical errors or duplicate deposits), the Operator may consider a refund, subject to verification and applicable law. If a refund is granted, related winnings may be cancelled.
  • Chargebacks: You must not initiate chargebacks without first contacting customer support. If you request a chargeback on a legitimate transaction:
    • The Operator may suspend or close your Account;
    • Any winnings may be voided pending investigation; and
    • The Operator may seek to recover chargeback amounts and associated costs.
  • Treatment of Bonus Funds: Bonuses and Bonus Funds are not real-money deposits and cannot be refunded as cash. If a Bonus is cancelled, the Operator may remove associated winnings, subject to applicable law and the specific promotional terms.

Limitation of Liability

Operator's Obligations

  • Fairness and integrity: The Operator endeavours to offer Games that operate fairly and in accordance with their published rules, using RNGs and systems intended to provide random outcomes and secure handling of data and transactions.
  • Service availability: The Operator aims to keep the Website and Games available and functioning but does not guarantee uninterrupted, error-free or secure access at all times.
  • Accuracy of information: The Operator uses reasonable efforts to ensure that information displayed on the Website (such as game rules, paytables, odds and promotional terms) is accurate, but errors or omissions may occur.

Exclusions of Liability

  • Technical issues: To the fullest extent permitted by law, the Operator is not liable for:
    • Interruptions, delays or failures caused by telecommunications, internet providers, hardware or software;
    • Loss of data, failure of devices, or inability to access the Website due to factors beyond the Operator's reasonable control;
    • Malfunctions or bugs in Games or software, except where specifically required by law to provide a remedy.
  • Indirect loss: The Operator is not liable for any indirect, consequential or special losses, including loss of profits, business, data or reputation, arising out of your use of the Website or Games, even if foreseeable.
  • Regulatory protections: Because the Operator is licensed in Curaçao (under Antillephone N.V. sub-license 8048/JAZ) and is not licensed by the UK Gambling Commission, you do not have access to UKGC, IBAS or similar UK statutory complaint mechanisms. Any dispute processes offered by Antillephone N.V. or other Curaçao bodies may be slower and provide different protections than UK schemes.

Liability Cap

  • Maximum liability: Subject to mandatory legal rights that cannot be excluded (for example, under applicable consumer protection law), the Operator's total liability to you arising out of or in connection with:
    • Any individual Bet or Game is limited to the amount of the stake(s) you placed on that Bet or Game; and
    • Your overall use of the Website in any 12-month period is limited to the lesser of (i) the net amount you have deposited with and lost to the Operator during that period, and (ii) an aggregate cap reasonably determined by the Operator in line with applicable law.
  • Non-excludable rights: Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

Intellectual Property Rights

Ownership of Content

  • Proprietary rights: All intellectual property rights in the Website and its content, including but not limited to software, source code, databases, graphics, logos, trademarks, text, audio, video and other materials, are owned by the Operator, its group companies, or its licensors.
  • Third-party content: Games and related content provided by third-party suppliers remain the property of those suppliers and are used under licence by the Operator.

Permitted Use

  • Limited licence: The Operator grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Games for your own private, non-commercial entertainment purposes, subject to these Terms.
  • Restrictions: You must not:
    • Copy, reproduce, modify, adapt, translate, reverse engineer, decompile or disassemble any part of the Website or software, except where expressly permitted by law;
    • Distribute, transmit, publicly display, or make available any content from the Website without prior written consent from the Operator;
    • Use any automated tools (such as bots, crawlers or scrapers) to access, interact with, or extract data from the Website.

Trademarks

  • Nalu Casino brand: "Nalu Casino", associated logos and branding used on nelucasino.com are trademarks or trade names of the Operator or its licensors. Use of such marks is strictly limited to identifying the services provided by the Operator and may not be used by you without prior written consent.

Privacy & Data Protection

Privacy Policy Reference

  • Separate privacy policy: Your personal data is collected and processed in accordance with the Operator's Privacy Policy available on the Website (for example at https://nelucasino.com/templates/company/terms_and_conditions and related privacy/KYC policy pages). You should read the Privacy Policy carefully before creating an Account or using the Website.

Data Processing and Protection

  • Legal basis: The Operator processes personal data for purposes including account creation, KYC/AML checks, transaction processing, risk management, customer support and marketing (where permitted), in line with applicable data protection laws (which may include EU/UK data protection principles where they apply).
  • KYC data: As part of KYC, you may be required to provide identity documents, proof of address and other sensitive information. Such data is processed in accordance with the KYC Policy and stored only for as long as necessary for legal and regulatory purposes.
  • Data transfers: Your data may be transferred outside your country of residence, including to Curaçao, Cyprus or other locations where group companies or service providers are based. The Operator aims to ensure that appropriate safeguards are in place for such transfers, as described in the Privacy Policy.
  • Player rights: Depending on applicable law, you may have rights to access, correct, delete or restrict processing of your personal data, and to object to certain processing activities. Procedures for exercising these rights are set out in the Privacy Policy.

Changes to Terms

Amendment Procedure

  • Right to update: The Operator may amend these Terms at any time to reflect changes in its services, operational needs, legal or regulatory requirements, or for other valid reasons.
  • Notification: Material changes to the Terms will be communicated by one or more of the following:
    • Posting the updated Terms on the Website with a new "last updated" date;
    • Displaying a prominent banner or pop-up when you log in;
    • Sending an email to the address registered to your Account (where feasible).
  • Effective date: Unless otherwise stated, changes will take effect from the date indicated in the updated Terms. Continued use of the Website after the effective date constitutes your acceptance of the updated Terms.

Right to Discontinue Use

  • If you disagree: If you do not agree with any updated Terms, you must stop using the Website, close your Account, and, where permitted, withdraw any remaining real-money balance (subject to KYC/AML checks and other applicable provisions).

Termination & Suspension

Operator's Right to Suspend or Terminate

  • Grounds for action: The Operator may suspend or close your Account, void Bets, and/or withhold funds where it reasonably believes that:
    • You have breached these Terms or any Game or Bonus rules;
    • You have provided false or misleading information;
    • You have engaged in fraud, money laundering, collusion, bonus abuse, chargebacks, or other unlawful or improper conduct;
    • Your use of the Website is contrary to applicable law or regulatory requirements, including laws in the United Kingdom or other Restricted Jurisdictions; or
    • Such action is required for security, operational or regulatory reasons.
  • Investigation period: During any investigation, the Operator may freeze your Account, prevent deposits or withdrawals, and restrict gameplay until matters are resolved.

Consequences of Termination

  • Balances: On closure of your Account:
    • Any remaining real-money balance, less any applicable fees or chargeback amounts, will be returned to you where legally and practically possible; and
    • Any Bonus Funds and associated winnings that have not met wagering requirements may be forfeited.
  • Refunds during termination: Where your Account is closed due to breach or suspected breach, the Operator may withhold all or part of your balance, subject to applicable law and any instructions from relevant authorities.
  • Self-exclusion: If you have self-excluded (where such a tool is available), the Operator will take reasonable steps to block your access for the agreed period. However, because the Operator is not part of UK self-exclusion schemes like GAMSTOP, self-exclusion on nelucasino.com will not automatically apply to other gambling sites.

User-Initiated Termination

  • Closing your Account: You may request Account closure at any time by contacting customer support. The Operator will process your request within a reasonable time, subject to completion of outstanding Bets, Bonuses and KYC/AML checks.

Governing Law & Jurisdiction

Applicable Law

  • Curaçao law: These Terms, and any disputes arising out of or relating to your use of the Website, are governed by the laws of Curaçao, without prejudice to mandatory protections afforded by the laws of your country of residence.
  • Consumer rights: Nothing in these Terms affects any non-excludable consumer rights you may have under applicable law, including UK consumer law where it applies. However, because the Operator is not licensed by the UK Gambling Commission, aspects of UK gambling-specific regulation and remedies (such as access to UKGC rulings or IBAS) may not be applicable.

Dispute Resolution

  • Internal complaints: If you have a complaint, you should first contact customer support, providing all relevant details (Account ID, transaction IDs, screenshots, and a clear description of the issue). The Operator will aim to respond and resolve complaints within a reasonable timeframe.
  • Escalation to licensing authority: If a dispute cannot be resolved internally, you may, where applicable, escalate the matter to the Operator's licensing authority in Curaçao (Antillephone N.V.), for example via the validator at https://validator.antillephone.com/validate?domain=nelucasino.com. You acknowledge that this process is separate from UK dispute mechanisms and may be slower and offer different outcomes.
  • Court proceedings: Subject to any mandatory local law rights you may have, any legal action or proceedings arising out of these Terms shall be brought in the competent courts of Curaçao. The Operator reserves the right to bring proceedings against you in the courts of your country of residence where permitted by law.

Contact Information

Operator and Licensing Details

  • Operator: Famagousta B.V., company registration number 152449, incorporated in Curaçao.
  • Licence: Online gambling sub-license number 8048/JAZ, issued by Antillephone N.V., Curaçao.
  • Website: https://nelucasino.com, including the Nalu Casino configuration of the Website.
  • License validator: https://validator.antillephone.com/validate?domain=nelucasino.com.

Customer Support

  • Email: Customer support is available via the email address indicated from time to time on the "Contact" or "Support" sections of nelucasino.com. Where specific email addresses (e.g. general, support, sales, press or HR) are provided on the Website, you should use the address most appropriate to your query.
  • Live chat: Where available, you may contact support via live chat on the Website.
  • Contact form: If a contact form is offered on nelucasino.com, you may use it to submit enquiries or complaints. You should provide accurate contact details so the Operator can respond.
  • Telephone: Telephone numbers (if any) will be published on the Website. At the time these Terms were prepared, specific phone numbers were not specified in the available data and may or may not be provided by the Operator.

Legal and Regulatory Enquiries

  • Legal department: Legal correspondence should be sent to the Operator using the legal or compliance contact details indicated on nelucasino.com or as otherwise communicated by the Operator. Where a specific legal email address is provided on the Website, you should use that address and include "Legal Notice" in the subject line.
  • Mailing address: Any physical mailing address or registered office address for Famagousta B.V. or Fandonia Ltd will be published on the Website or available via corporate registries. At the time of drafting, detailed address information was not specified in the provided data and may be subject to change.